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1. Subject of the company
Sail in Greek Waters is a company based in Greece, offering yacht chartering services to guests from all over the world. The company is committed to offering high standards services and satisfying customer needs. In order to charter a sailing yacht, customers contact the company mainly through its web site or any other means available.
2. Customer eligibility
Customers may charter a yacht along with the skipper and additional crew (i.e. hostess, cook, etc.); this is a ‘crewed charter’. Alternatively, customers may charter a yacht without crew; this is a ‘bareboat’. In case of bareboat, customers must possess efficient sailing experience to manage a sailing yacht and have the required certificates to prove their ability. According to Greek regulations, crew must possess two sailing diplomas (equivalent to diplomas provided by domestic sailing schools) in order to charter a yacht (up to 60 feet long). Alternatively, crew may provide to the Coast Guard authorities one sailing diploma plus a confirmation letter that a second member of the crew is sailing expert, underwritten by the specific crew member and mentioning also how many trips the member has completed, how many miles has covered etc. This letter will be considered adequate only upon acceptance from the company, as well as the Coast Guard authorities (measures necessary in order to confirm the well being and pleasant holidays of our customers). Proven customer eligibility is a necessary condition before charter confirmation.
Nevertheless and beyond sailing certificates, the company explicitly urges the customers to charter a bareboat only if they can confirm their sailing expertise and their ability to run the yacht with safety.
In case the company and / or the yacht owner realizes that the customers do not have the required experience to manage the yacht, the customer will be obliged to hire an experienced skipper for the period of the charter (customer will have the option to choose the skipper suggested by the company). The skipper will have the responsibility of the yacht and the customers will be obliged to follow her/his commands during the charter. No refund to customers can be provided, should they not accept the presence of the skipper and cancel the charter.
3.Liability of the Company
The company is responsible to provide services of high standards to its customers with all the available resources, adding the network of professional associates (skippers, yacht owners, travel agencies, etc.). The company selects the offered yachts through detailed examination of their condition, sufficiency of inventory list and expertise of the skipper and crew. The company therefore ensures the quality of the yacht toward the customers as it acknowledges that this is primary factor to crew safety and successful holidays in total. The company informs the customers before charter confirmation about any findings that might compromise the quality of the yacht. However, the company does not hold any responsibility in case of any damage occurred to the yacht during the charter (see below ‘Damage on boat during charter), or any injury occurred to the crew during the damage (see below ‘Insurance of crew’).
Please note that the company will undertake all required measures to ensure the most efficient solution in case any such incidents (damage, health issues, etc.) occur and stand by its customers to resolve any issues. The well being, safety and overall satisfaction of its customers is company’s number one priority.
Finally, in order to provide all services required by its customers, the company may reserve hotel rooms, vehicles or any other service required by its customers, or recommend to its customers, restaurants, hotels and any other service providers. However, the company cannot accept any liability regarding the services provided by other companies or institutions.
4. Reservation of service
Customers may order any available service or take advantage of an offer provided from the company. In order to book the service, customers must pay in advance amount which corresponds to 50% of the total value of the service reserved, through bank transfer or credit card. Reservation will be confirmed from the company upon receipt of the payment. Total payment must take place a month prior to delivery of service.
In case of special offers, Special Terms may apply. In such cases, Special Terms prevail over the general payment terms mentioned in this paragraph.
5. Cancellation policy
In case customer cancels an order for which she/he has already sent advance payment, the company can return to customer all paid amount (minus bank expenses) only once the company confirms that the chartered yacht is chartered again by another customer. In other cases, the following conditions apply:
- For cancellation that is requested by customer more than 60 days before charter period, 50% of advance payment is refunded.
- For cancellation that is requested by customer 30-60 days before charter period, advance payment is not refunded, unless the company confirms that the chartered yacht is chartered again by another customer at the same rate.
- For cancellation that is requested by customer less than 30 days before charter period, full payment is not refunded, unless the company confirms that the chartered yacht is chartered again by another customer at the same rate.
6. Insurance of crew
During charters the crew is not insured. Neither the company nor professional crew (if on board), nor the yacht owner is responsible by any means to any injury occurred to crew. If customers wish so, they may request from the company for insurance during charter, that may include:
- Skipper liability insurance
- Trip cancellation and curtailment cost insurance
- Bond insurance (regarding the coverage of insurance deposit)
- Travel abroad health insurance
- Personal accident insurance
Usually, private insurance schemes cover costs related to personal accidents.
7. Insurance deposit
Yachts are insured for any damage that might take place during charters. However, a small (relevant to total yacht cost) amount is not paid from insurance companies. Therefore, any damage that is caused during the charter is paid by customers, up to the above mentioned insurance ‘cap’. In order the company to ensure payment of this amount, it withholds this amount from a credit card provided from customers in the day the charter commences. According to Bank provisions, the company withholds this amount from the credit card, with a right to withdraw this amount in case it is required. Alternatively, customers may deposit cash. In the day the charter ends, the yacht and inventory are inspected (as described below). If no damage is reported, the credit card withholding is cancelled, or the cash is returned. In case damage is reported, the corresponding amount is paid to the company, and the rest is returned to the customers.
8. Procedure of check-in and check-out
Charters usually start on Saturdays, 17:00 hours, unless otherwise agreed with the company. Exceptions can be agreed upon yacht availability (generally we are happy to satisfy any particular customer needs). On the day the charter begins, the crew (the charterer) will go through the check-in process with the yacht owner: learn details on how to manage the yacht, inspect the yacht and the inventory list etc. Check-in includes the deposit of insurance cap (usually through credit card withholding).
Charters usually end on Saturday early morning; the crew is obliged to disembark at 9 am, the latest, unless otherwise agreed with the company and upon yacht availability. The crew is obliged also to return the yacht in the marina on previous Friday, an hour before sunset. On the day of disembarkation, the skipper (charterer) goes through the check-out process with the yacht owner: the skipper has to report any issues, and together with the owner to inspect the condition of the yacht and the inventory. In case damage is reported which occurred during the charter, the customers pay for the damage in cash, or agree charge of the credit card. The amount paid corresponds to the damage cost and cannot surpass the value of the insurance deposit (any higher amount is covered by the insurance of the yacht). Additionally, fuel consumption is estimated and paid from customers to yacht owner.
Please note that the above mentioned check-in and check-out procedures do not take place if the customers have hired a skipper for the charter (i.e. procedures take place only in bareboat). Fuel consumption is estimated upon yacht return, plus any damages caused to the yacht, or its equipment by customers despite the recommendations / requests of the skipper.
9. Damage on boat during charter
Customers may charter a sailing yacht with skipper (i.e. sailing captain, which is called ‘crewed charter’) or without (‘bareboat’). In case of crewed charter, customers are not responsible for any damage caused on the yacht, unless they caused the damage by negligence (e.g. destruction of yacht equipment) and against the directions of the skipper. In case of bareboat, customers hold the responsibility for any damage caused on yacht during charter. In case of damage caused during the charter, customers are liable up to the amount of insurance cap. The insurance cap is agreed between yacht owner and yacht’s insurance company, and depends upon yacht value, agility, etc. This amount is announced to customer upon yacht (bareboat) chartering.
10. Alteration of services terms
Alteration of terms of the charter may be requested either from the company (i.e. yacht damage prior to charter), or from the customers. In the former case, the company will be able to come up with an alternative solution to the customer with value of same or superior quality (length, age, etc.). In case the solution does not satisfy the customers, they can still cancel the charter and have a full pay back of advance payment. No additional fee can be requested from customers in case the booked yacht is not available for charter than the return of charter amount.
In case alteration is requested by customers (e.g. different yacht, different period, etc.) the company will provide all means to satisfy the request, without additional cost, unless yacht or period is more expensive or additional services are requested, etc.
11. Additional costs
In charters, main cost is the yacht rental. Additional costs include yacht cleaning services, fuel costs (i.e. fuels) and food supplies. Yacht cleaning services are agreed upon during charter confirmation and paid from customers in the day of check-in. Regularly, fuel tank is refilled at check out and customers pay the amount added. Alternatively, fuel cost is estimated on the use of the engine. Therefore, during check-in, the skipper and the yacht owner write down the hours the engine has worked till then, and they count again during check-out. Fuel consumption is estimated and the corresponding amount is paid from customer to yacht owner, during check out. Fuel quantity added from customers during charter is subtracted. In case of crewed charter, customers cover the food expenses of the crew, either on board or ashore. Finally, upon charter beginning the water tank of the yacht is full, free of charge. However, customers should include (on cost consideration) water refilling (around € 10 max.), battery re-charging and port expenses, which are collected from port authorities in various ports (considerably low prices compared to marinas in other countries).
Unless otherwise agreed in written, customer is obliged to return the yacht to the base of departure the evening before charter ends. Failure of the customer to return the yacht on the specific date puts at risk the following charter (of another customer). Therefore in case of delay, customer has to pay the cost of an extra week (i.e. the cost of the weekly charter at risk). This additional cost applies to all days of delay. In case customer leaves the yacht in different location without prior written agreement, she/he is obliged to carry the cost of returning the yacht to its base (including skipper cost, usually € 150 / per day per skipper – usually two are required, fuel cost, etc.
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